Little things break online all the time. Sometimes a new browser is released and things don't look quite right. Sometimes you've made a change and it did something unexpected. With our maintenance packages, you're covered. All these little things get fixed promptly so you are never without a great looking website!
Keep your WordPress site safe, up to date and looking great!
We provide all the help you need so you can focus on your business.
Less than 1gb in total size.
Approx. 50-100 pages and posts.
Less than 3gb in total size.
Approx. 100-300 pages and posts.
Less than 6gb in total size.
Approx. 300-500 pages and posts.
Prices listed are in Australian dollars and include GST for Australian residents.
If your website is broken, hacked or infected with malware, ransomware or any other malicious code after we have secured it, we guarantee to clean and restore your website for as long as you maintain an active TerraMedia Maintenance subscription. If we can’t, we’ll build you a new one at no cost!
Frequently Asked Questions
Can I use this service on websites that aren't built with WordPress?
What is considered support and maintenance, and what isn't?
We consider support as being when you need help doing something on your website that it has been designed to do.
We consider maintenance to be routine work done on your website to keep it performing at it’s best. This includes running updates of installed plug-ins and the core WordPress platform. It also includes minor site tweaks to fix things that might have changed as a result of any updates.
So for example, lets say you have a form on your site and you wanted to change the name of the field. You can do this yourself, but you can’t remember how, so you call us up to ask. This is support. If you ask us to make this change for you, it would not be support or maintenance but rather a new project which is billed per hour.
As another example, if you notice one day that the spacing isn’t right between your logo and the menu, you can let us know and we will fix it as routine maintenance. Chances are a browser or software update has changed something slightly.
If you decide you don’t like the colours of your website and it’s time for a change. This would be considered a new project to be quoted on and would not be covered by routine maintenance.
If you are unsure, please just call or email us about the task you have in mind.
Is this service available on any hosting environment?
Our service has been designed with cPanel servers running Apache in mind. This incorporates the vast majority of web hosting providers. While our service is available to any WordPress website, and should be compatible with any WordPress compatible platform, it’s not possible to say for certain that it will work on any hosting environment.
Can I take advantage of this service on a new or existing WordPress website?
Yes, this service is available for both new and existing WordPress websites. There are some security implementations as part of the included Web Shield service that could break existing websites. In those instances we assess the scenario and work around any possible breakages to ensure you obtain maximum security without breaking your website. Please note though that it is possible your website may experience a short period of downtime while it is secured.
Could this service break my website?
Absolutely. With every software update, there is the risk that something will break. However, part of our job is to ensure your website is backed up and recoverable at all times. That means that if some part of our service breaks your site, we’ll recover from a backup and have your site back online as fast as possible.
What happens if my website gets hacked while I'm subscribed to this service?
Typically, our monitoring picks up hacks and malware quite fast. If, however, you notice the hack before us. Let us know, and we will be straight into performing first-aid for your website. We will recover your site from a recent backup and secure the vulnerability.
How much backup space is included?
Technically, it is unlimited, but it can only be used for your website files and database.
What happens if I don't renew my subscription?
Your website backups and updates will cease and some of the website security measures will no longer function. Some of the measures put into place will remain. You will also no longer be eligible for unlimited support, site fixes, or malware cleaning while your subscription is inactive.
What information do you require for this service?
We will need your login credentials for your web host control panel and for an administrator account on your WordPress installation. These details are stored in an encrypted location and used solely for the purpose of your Web Shield subscription.
What if I'm not happy with this service?
We think you will be delighted, but if for some reason you aren’t, you can cancel at any time and we will give you a pro rata refund for any unused portion of your subscription.
Is the unlimited plan really unlimited?
Yes, however please be aware that protection, backup, and recovery only applies to one WordPress website even if there are multiple sites on the server. It also only applies to files associated with your WordPress website. Other files stored on your server are not included.
What happens after I subscribe?
First, we’ll get in touch with you to organise access to your server and website. We will also clarify any particular needs you have that could be affected by increased website security. Then we will get underway.
My website is broken or needs lots of updates, can you help?
Absolutely. When you subscribe, we will assess where the site is at and begin bringing it back up to scratch. Depending on the state of the website and how badly broken it is, there may be extra costs involved but we will let you know about these if necessary.